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http://barflysms.com
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    Ever wish you could be a fly on the wall?
    Superior Secret Shopper services and reports for bars, restaurants, nightclubs, hotels, valets and more
    Begin your flight

Why Barfly

High quality, full-service, unparalleled staff monitoring service

Customized

A wide array of customizable report templates allow you to prioritize the issues that concern you most.

Qualified

Using a proprietary 5-stage hiring process we sift through shoppers to find only the best of the best. With report quality ensured by our veteran Barfly management team!

Effective

Lower costs, increase profit, and improve service by finding out exactly what takes place when you're not there. Make more and worry less, all by being a fly on the wall.

Features

Learn more about our reports and services

Report templates for every need

Barfly offers a wide array of report types. Want a bare bones list of transactions observed? Or detailed service reviews? You tell us what you're looking for and we'll supply the right report, plus further customize as needed.

Praiseworthy behavior a focus

We're not on witch hunt. Good news gets covered just like the not so good. We give the rock-stars on your staff the notice and appreciation they deserve!

Timely turnover

Despite a rigorous review process, we deliver reports within 72 hours of each visit. And we can do it even faster if needed. Prompt feedback allows for a rapid response to issues that require urgent attention!

Personalized customer support

Providing information is only the first step, just as important is how that information is used, and our willingness to retool reports and approaches as needs change. Our client relations team is committed to providing proactive guidance and support every step of the way!

Precise, actionable writing

Experience is a pre-requisite for our shoppers; so are superior writing skills. Our reports utilize precisely qualified language, and when the intel rises to an actionable level, stand up to legal review and scrutiny.

Lasting impact

Lessons learned from reports of Barfly's quality aren't quickly forgotten or easily dismissed. Inspire your staff by sharing our feedback, and reminding them that at any time, any of their customers could, in fact, be a Barfly at work!

Reviews

Read what people are saying about us

“As an executive concerned with multiple locations, it’s impossible to monitor them all as closely as I would like. Barfly allows me to remain confident that standards and integrity remain intact regardless of where I am. Barfly is a must for any venue that strives for excellence.”

- Matt Erickson, VP of Operations, SBE Entertainment Group

“I highly recommend both Bevinco and Barfly Staff Monitoring Service to anyone looking to bring a more professional approach to their bars.”

- Bill Cockcroft, Senior Vice President, Mammoth Mountain, LLC.

"Using Barfly has increased our bar and restaurant standards. Now that our staff knows we use secret shoppers, they are always on their best behavior. Not only has Barfly improved our inventory and sales numbers, but it has significantly raised the quality of service provided by our servers and bartenders. Barfly is awesome!"

- Jessica Sacher, Operations Manager, Barney's Beanery Restaurants

"Using Barfly has increased our bar and restaurant standards. Now that our staff knows we use secret shoppers, they are always on their best behavior. Not only has Barfly improved our inventory and sales numbers, but it has significantly raised the quality of service provided by our servers and bartenders. Barfly is awesome!"

- Jessica Sacher, Operations Manager, Barney's Beanery Restaurants

"Barfly has been flexible in customizing shopper reports to look for specific areas of concern and the information we have received has really helped to get our staff and costs back in line"

- Kendra Cole, General Manager - Skybar, Morgan Hotels Group

"Barfly Monitoring has given us the benefit of consistently objective views of our operations. Though we may kid ourselves that all is going smoothly, it's extremely beneficial to keep our management aware of shifting deficiencies. I consider Barfly's monitoring services an important part of the successful management of our food and beverage services."

- Gary John, Co-founder, Air Conditioned Lounge and Supper Club

"Since using Barfly, our overall service has improved and our bartenders are fully aware that we are not the only ones watching their behavior. I truly appreciate this service and encourage other bar owners to take advantage of the secret shopper benefits."

- Cheri Dessero, Owner, Blue Dog Tavern

"Barfly has been of great help to our operation. By using Barfly, our efficiency behind the bar has increased and the information Barfly has generated has led us to greater awareness of what our bartenders are doing and how well they are handling our guests. What Barfly brings to the table is the ability, even after the team knows we have them shopped, to pick out a team member that is not meeting our expectations for guest service and integrity."

- Nick Limer, General Manager, McKenna's on the Bay

Reports

Find a report that fits what you need!

What is your largest concern as a venue owner?

What type of report would you prefer to read?

What area of service are you most concerned about?

Do you want scoring in your report?

Find Report

Clients

See who is using Barfly Staff Monitoring Service

Learn More

To speak with someone directly, contact us!


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888-575-7681

Los Angeles, CA 90036